Flames of Truth by Paul Eric Roca

Terms and Conditions for Returns, Exchanges, and Cancellations

• This policy outlines the terms and conditions for transactions made on our website. By making a purchase, you agree to the following terms.

Returns and Exchanges

• All sales of original artworks are considered final. We do not offer returns or cash refunds.

• However, we understand that circumstances may change. Any amount paid toward an artwork is non-refundable but is transferable. This means the amount can be used as store credit and exchanged for another item in our gallery of an equal or greater value. If you choose an item of greater value, you will be responsible for paying the difference. This credit must be used within one year from the date of the original purchase.

Cancellations

• If you wish to cancel an order, please contact us as soon as possible. Any payments already made will be converted to store credit in accordance with our return and exchange policy.

Reservation Policy

• To reserve an artwork, a non-refundable reservation fee is required. The amount of this fee will be specified at the time of reservation.

• Once the reservation fee is paid, the artwork will be held for you for a period of 30 days. The remaining balance for the full purchase price of the artwork must be paid in full on or before the 30-day deadline.

• If the full payment is not received within the 30-day period, the reservation will be forfeited, and the artwork will be made available for sale to other customers. The reservation fee is non-refundable and cannot be used as store credit.

Damaged Artworks

• We take great care in packaging and shipping our artworks. If an artwork arrives damaged, please contact us immediately upon delivery with clear photos of the damage to both the artwork and the packaging. We will work with you to find a solution, which may include repair or an exchange for store credit, depending on the extent of the damage.